Fixing Windows Hello PIN on Windows 11 (0x80090016)

This is the second time, my Lenovo X13s (Windows-on-ARM) machine wont boot and ask for the BitLocker key. After using the recovery key, and login with password, i can't set a new Windows PIN which is needed for biometric (fingerprint or face recognition) login. I get the error message Something went wrong. Try again later (0x80090016).


To fix this, you need to delete the folder C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC and reboot the system. After that, i was able to set a new PIN.


  1. takeown /f C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /r /d y
  2. icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /grant administrators:F /t
  3. Delete C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
  4. Reboot

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